Forms & Policies

Please click any of the form links below. This will open a new window with the associated PDF - click file then save as.


Student Handbook - Details all policies and procedures, including complaints and appeals and refunds. 

Traineeship handbook - Employers, trainees, trainers and workplace supervisors must read this. 

National Code of Good Practice for Australian Apprenticeships (traineeships)

Enrolment Form

Employer/RTO agreement - need to complete with employer prior to starting your 36 service periods

Short Course Enrolment form - we still need your ID for your USI 

Complaints and Appeals Form - for more information on complaints and appeals read the student handbook 

Refund Request Form 

Credit Transfer

RPL Application

Withdrawal from studies

JSA Refferal Form

Student Services

Helping Out Booklet - list and contact details for many support services in the City Of Melbourne

Selfie competition terms and conditions

Unique Student Identifier

Employer Forms

Employer Pre-training Review and Contract

Client Requirements

Online Employer Survey

Compliance Documents (Trainers and adminstration staff must read)

Quality Charter 

2017 Guidelines about determining student eligiblity and supporting evidence 


Privacy Statement & Acknowledgement

Your privacy is important to Serve It Up. All personal information about you is treated in the manner required under the National Privacy Principles as set out in the Privacy Act 1988, Privacy Amendment (Private Sector) Act 2000 and the Australian information Commissioners Act 2010 or other relevant acts. I understand that Serve It Up is required to provide the Victorian Government, through the Department of Education and Early Childhood Development, with student and training activity data which may include information I provide in this enrolment form.


Information is required to be provided in accordance with the Victorian VET Student Statistical Collection Guidelines (which are available at The Department may use the information provided to it for planning, administration, policy development, program evaluation, resource allocation, and reporting and/or research activities. For these and other lawful purposes, the Department may also disclose information to its consultants, advisers, other government agencies, professional bodies and/or other organisations. This information may include personal and contact details, course enrolment details and changes. Personal information includes but is not limited to information concerning your work, studies, ethnicity, gender, living arrangements and languages spoken. You may request access at any time to information that we hold about you, and you have the right to ask us to correct information if you believe that information about you is inaccurate, incomplete or out of date. We will only disclose your personal information to others if you provide Serve It Up with a written request or where the law permits or requires Serve It Up to do so. For more information in relation to how student information may be used or disclosed please contact Serve It Up on phone [1300 555 748] or email []. 

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