I have been constantly perplexed over the last 3 months with just how many venues are going with counter service over table service. There is a place for counter service, but why are so many cafes and restaurants now implementing this service style? Is it because they can’t find well trained hospitality staff to manage table service properly or are they just being lazy?
When I sit down for breakfast and I decide I want a second coffee and an orange juice, I don’t want to get up to order. So, I don’t, and the venue loses another $10 spend from me.
I’ve put together a basic pro’s and cons list for table service, trying to decide when is the right time for counter service to be used in a venue.
Pro’s counter service
Cons counter service
Do the savings on labour out way the losses on upselling and add-ons and decreased customer service experience? In my opinion no. Not for a venue that has 20 pax seating capacity plus an a la carte menu and majority of dine in customers.
I do believe if a venue is designed appropriately, we should be able to facilitate both table service and counter service for take away orders and those that just want to come up and order.
Free Staff Recruitment
If you want well trained hospitality staff for your venue please contact us, we can forward you our students that have undergone months of hospitality training. We can even run job adds for you and help recruit for specific role. We don’t charge anything for this service as our goal is to assist our students to get work. www.serveitup.com.au or call 1300 555 748
Hospitality Training Melbourne
If you staff need training and want to ensure your venue can make table service work for you, contact Serve It Up Training. Our hospitality courses cover table service, sections, point of sale training, counter service, F&B, bar, cocktails, coffee, beer pouring, RSA, RSF, first aid, tray service, 3 plate carrying, customer service, complaint management and much, much more. Government funding made available by the Skills First Program is also available for eligible students.
Courses available include:
We hope you will contact us for our wide variety of hospitality courses in Melbourne, including staff that can fill your hospitality jobs. www.serveitup.com.au or call 1300 555 748
Stay tuned for the next blog, which will discuss splitting bills and why a venue should allow this, especially with the cashless economy.
By Amy Hickman, CEO and founder of Serve It Up, December 31st 2018.