Serve It Up response to Coronavirus  

Serve It Up continues to actively monitor the outbreak of the Coronavirus disease (COVID-19) to ensure well-being of our students and community. As the situation unfolds, we will be updating this page with key information.

We follow the directions of the Department of Education and the Victorian Registration and Qualifications Authority (VRQA). 

What we are doing to prevent the spread:

  • Serve It Up has moved all face to face classes online for the forseeable future. We are using Zoom to delivery theory and interactive learning. 
  • We have moved our assessments online to Canvas, our Learning Management System (LMS).
  • Continuing to provide student assistance and support over phone and email appointments. 

 What we need you to do:

  • Check out the timetable to see when your next class is.
  • Contact if you want to make up a class you missed.
  • Contact if you have finished classes and need help to figure out what assessments you need to complete.
  • Login to Canvas to complete any online assessments.
  • If you have assessments to hand in you can:
    • mail them to us at 39/617-643 Spencer Street, West Melbourne, VIC 3003
    • drop them off at our building in the box at the bottom of the stairs (email to let her know!)

Do we have any confirmed cases of Coronavirus (COVID-19)?

At this stage, we do not have any confirmed cases of COVID-19 and as we have moved our training online for the forseeable future, we have taken a huge step in helping to minimise any potential spread.


What is the Coronavirus disease (COVID-19)?

Coronaviruses are a large family of viruses which may cause illness in animals or humans.

COVID-19 is a new virus that can cause an infection in people, including a severe respiratory illness.

The most recently discovered coronavirus causes coronavirus disease COVID-19.

COVID-19 spreads through close contact with an infected person; mostly face-to-face or within a household. It cannot jump across a room or be carried for long distances in the air.

What is close contact?

Close contact means greater than 15 minutes face-to-face or the sharing of a closed space for more than two hours with a confirmed case.

A close contact could include any person meeting any of the following criteria:

  1. living in the same household or household-like setting (for example, a boarding school or hostel)
  2. direct contact with the body fluids or laboratory specimens of a confirmed case
  3. a person who spent two hours or longer in the same room
  4. face-to-face contact for more than 15 minutes with the case in any other setting not listed above.

For information about COVID-19, please visit the Department of Health and Human Services (DHHS) or contact the DHHS Coronavirus Hotline on 1800 675 398. This number is staffed 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

Please keep 000 for emergencies.

What can I do to reduce my risk of coronavirus infection?

Following good hygiene practices is the most effective way of protecting yourself from COVID-19. This includes washing your hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.

  1. Try not to touch your eyes, nose or mouth.
  2. Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  3. Stay at home if you feel sick. If you take medication make sure you have enough.
  4. Phone your doctor or the hotline – 1800 675 398 – if you need medical attention. They will tell you what to do.
  5. Continue healthy habits: exercise, drink water, get plenty of sleep.
  6. Wearing a face mask is not necessary if you are well.
  7. Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.

What if testing confirms I have COVID-19?

If testing confirms that you have COVID-19, please email or call us immediately with the following information:

  1. Name
  2. Campus
  3. Course or program name
  4. Classes attended in last 2 weeks
  5. Date/time of notification
  6. Contact Phone Number
  7. Date symptoms started
  8. Other relevant information

All student details and personal information will be subject to privacy provisions.

Serve It Up will notify affected students if we have a confirmed case of COVID-19 in accordance with advice from the DHHS.

Where can I get more information?

For the latest advice, information and resources on the Coronavirus disease (COVID-19), please visit:

  1. Department of Health (Federal)
  2. Department of Education, Skills and Employment (Federal)
  3. Department of Health and Human Services (Victoria)
  4. Department of Education and Training (Victoria)
  5. Health Victoria
  6. World Health Organization
  7. Smart Traveller

Where can I get support?

Student Support offers free and confidential counselling, financial support and career advice. If you need extra help or are feeling overwhelmed or anxious, please contact us.

For additional information, support or counselling, the following organisations are staffed 24 hours a day, seven days a week:

  1. Beyond Blue (24/7 support) 1300 224 636 - Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
  2. Lifeline (24/7 support) 13 11 14 - Lifeline is a national service providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.
  3. Kids Help Line (24/7 support) 1800 551 800 - Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged up to 25.

Our primary focus in all decision making remains the health and wellbeing of our students. We encourage you to read the information and take care of your personal health. We will be sure to keep you informed as information becomes available.


© Serve It Up Training Pty Ltd trading as Serve It Up | RTO Registration No. 22542 - ABN 47 151510897 | Sitemap