Motivating

Þ Find out what motivates each individual, don’t assume

Þ Engage your staff

Þ Encourage Participation

Þ Recognition & Reward

Þ Team & Individual Rewards

Þ Develop cohesion , commitment & cooperation

Setting an example

Þ Establish a clear vision & plan

Þ Chip In

Þ Be visible

Þ Show integrity, respect & empathy

Þ Show cultural sensitivity and promote trust

Þ Do what you Say!

Communicating

Þ LISTEN!!!!!!!

Þ Clear, Concise & Open

Þ Use the right medium for the right person & message

Þ Send the message at the right time

Þ Check they understand

Þ Follow - up

Mentoring

Þ Challenge and encourage others to think through issues and solve the problems themselves

Þ Teach others to use initiative

Þ Be a source of wisdom

Þ Long term guidance

Problem Solving

Þ See the opportunity in every problem

Þ Don’t avoid problems

Þ Manage poor performance

Developing

Þ The individual & the team

Þ Be supportive

Þ Need to build trust and confidence as a leader

Þ Networks can help build further relations