Stephanie kicked off her career in hospitality straight out of high school studying a Dual Diploma of Hospitality and Event Management. Throughout her time at school she worked in various pubs, bars, cafes and restaurants all over Melbourne, this grew a greater love and passion for the industry. Stephanie then went on to work at Crown Casino Melbourne, starting off as a trainee she worked her way up quickly into a management position. Over the 6 years she gained the knowledge and experience to portray five star service, working between Velvet Bar, Poker Room, Sports Bar, Crown Palladium and Casual Dining. Stephanie is now the Training Manager at Serve It Up and hopes to share her skills and knowledge to next generation of hospitality professionals.
Rebecca has been in the hospitality industry since she was 16. She lived in Sydney for 6 years serving some of their elite whilst managing a variety waterfront venues. For 5 years she was the manager at The Stokehouse Café in St.Kilda. This iconic beach front restaurant has been an institution for the last 25 years. Seating up to 250 guests she understands pressure and time management as her team would serve up to 1000 guests a day.
Rebecca is passionate about passing on her knowledge and skills by training in the classroom and most prominently within some of Melbourne’s most coveted venues. She also provides student support for the students at Serve It Up.
Bridget started working in hospitality straight out of school as a way of making money to go travelling and found an industry that suited all her favourite things… food, wine, travel and people.
After working in London for many years as a manager of a large restaurant/bar she returned to Melbourne and began managing fine dining restaurants such as The Venetian and Philippe Mouchel before spending the next 8 years working as a manager for the Lucas Group which included restaurants such as The Botanical, Pearl Restaurant, Chin Chin and Baby Pizzeria. After 20+ years in the industry, Bridget still loves food, wine, travel, people and now training the next group of hospitality professionals to take this journey.
Since finishing her Bachelor of Applied Science in Hospitality and Business Studies in 1999, Cate has been working in the hospitality industry. With many years of managerial/supervisory positions under her belt, Cate has worked and trained for many well-known hospitality venues. Moonee Valley Racing Club, Village Roadshow Resort and Gloria Jeans to name a few.
Cate has a passion for food & wine. She attends as many food and wine festivals as she can, keeping her knowledge current and then passing this on to her students. Cate loves helping her students develop skills and knowledge to confidently start in the hospitality industry. She can also be found frequenting Melbourne restaurants and bars.
Andy has worked in the hospitality industry since he was 17. He worked in Casinos for 10 years in both Canberra and Crown where he was in training and management for table games. Being on the original start up crew for the Poker Room Andy was also a tournament director. Stepping out of casinos back into the restaurant and café scene, Andy then went on to manage some high-volume establishments including Chocolate Buddha, Mr Wolf and Soulmama which was a 360 seat Vegetarian restaurant in the St Kilda Sea baths and would serve up to 1000 people a day. He has also been an Area Manager for Pizza Hut, managed Bars, Cafes and Silver Service restaurants along with his own Chocolate Shop/Café. Andy is experiences in high profile event management with some of his venues being host sites for Commonwealth Games, Melbourne Fashion Week and F1 events. Andy still works in restaurants, while being a full time trainer here at Serve It Up, and has a high drive to pass on skills and knowledge to those ready to take that leap into Hospitality.
Stephanie started her career at McDonalds as a Shift Assistant, working there for 6 years taught her lots about strict policies and training staff. Stephanie wanted to learn more so she moved to the city and studied a Diploma of Resort Management for 2 years. While studying Stephanie worked in a restaurant as a senior waiter. This was the start of her fine dining career. Once graduated, Stephanie moved on to work at 5 star Adelphi hotel in Melbourne's CBD. As a guest supervisor at the hotel Stephanie was in all job roles, F&B, reception, telephonist, house keeping, concierge and beauty therapist.
Stephanie then joined her partner in operating their own Restaurant. She managed the FOH operations for a number of years before they both started an addittional catering business. The catering business operated at major events around Melbourne. As catering was not enough she also was the function manager at the restaurant.
Alan is a hospitality veteran with over eight years management experience across multiple sectors in hospitality. Having worked in cellar doors, bars, pubs and fine dining he has had access to all types of venues, clientele and products. Having previously managed cocktail bars, restaurants, bottleshops, beer gardens and even a brewery, Alan has a range of experience suited to training over multiple departments.
After starting out working casually in a bottleshop in St Kilda helping the Venue Manager to choose the next products to hit the shelves, Alan's enthusiasm for the industry saw him moving up to supervising and managing venues. His passion for flavour saw him writing wine, beer, spirit and cocktail lists for multiple venues during his career. A Certified Cicerone who loves darker beers, Alan also is a Certified BJCP Beer Judge (Beer Judge Certification Program) as well as a WSET (Wine and Spirit Education Trust) qualified wine expert. Alan has a wealth of experience both across the bar and on the floor which he is passionate about imparting to the newer generation of hospitality professionals.
I began working in bars and restaurants whilst studying at Uni. I moved to the UK in 2006 and travelled for 5 years managing bars and restaurants before settling in NZ where my love of beer and hospitality came together. Whilst managing the Belgian Beer Cafe I was lucky enough to become the Stella Artois World Draughtmaster in 2009. Part of the prize was to be the Global Ambassador for Stella Artois and for a year and I travelled to 20 countries representing the brand and teaching the art of pouring the perfect beer. Since moving back to Melbourne I have managed a small microbrewery and restaurant, run the food and beverage department for a large hotel and had two children! I am passionate about beer, travel and love a good book.
Jo entered the hospitality industry straight out of school, studying at the Regency Hotel School in Adelaide. Jo worked at numerous bars, hotels and restaurants around Adelaide before joining the banqueting team at the Stamford Plaza Adelaide. Jo worked her way up to supervisor, outlet manager and then Food & Beverage Manager before purchasing a country hotel in regional South Australia with her husband. As licensee of a hotel, Jo was involved in all facets of the operation, from running the kitchen, to pouring beers and operating the TAB and gaming room operations. In 2013, Jo and her family moved to Melbourne where she still works across venues in the inner North West, maintaining her industry currency and contacts. Following a passion to pass on her knowledge to the next generation, Jo completed her Certificate IV in Training and Assessment and now combines her work in the industry alongside educating the hospitality professionals of tomorrow.
Amy has been working in Hospitality since she was 14 when her family opened a restaurant on Chapel Street. Since then she has forged a career in hospitality management, consultancy and training. Amy has worked with large companies such as ACCOR hotel group, Village Cinemas (Gold Class) as well as many smaller restaurants and cafes. She has her own consultancy business which she still operates, where she sets up restaurants and cafes from the ground up, working with the designers, suppliers and key stakeholders.
Amy started Serve It Up in 2011 because she wanted a training organisation that could specialise in Hospitality and do it well. She has written the majority of the training programs herself to ensure they work, are innovative, fun, skills based, quality driven and designed to get students jobs.
Amy and every other trainer here at Serve It Up are passionate about hospitality and delivering real training.